Terms Of Service

Once an order is placed, we cannot add or subtract items. Please place a new order if you want additional items not included in your original order. We cannot combine shipping and reduce charges on separately placed orders or orders from different sales. Items placed in carts are not guaranteed or reserved until a purchase is completed and the purchaser has received an order number/confirmation email. 

We guarantee that our dahlia tubers and rooted cuttings will grow and be true to the variety name, or your product will be refunded. Please plant your dahlias after your USDA growing zone's last frost date and follow the detailed growing instructions we include with your shipment. Your dahlia tubers should sprout within 5 weeks after planting. If they fail to sprout within 6 weeks after planting, please email us immediately at help@citygirldahlias.com. We are not responsible for weather issues, pest damage, or poor customer care. 

Problems with dahlia tubers or rooted cuttings must be reported by August 1 of the year they were ordered.

Refunds: Customers may cancel orders up to two weeks before the requested ship date. Please email us at help@citygirldahlias.com with your request. We will refund your original payment method minus a 15% admin fee.

We guarantee that our dahlia tubers, rooted dahlia cuttings, plants, and seeds will grow and be faithful to various names, or your product will be refunded. 

Refunds are issued via original payment methods or through store credit. This guarantee is limited to the purchase price only and does not include shipping fees, liability, or damages from losses resulting from crop failure. 

Reselling products originally purchased from City Girl Dahlias void any guarantees on the product.

Orders: City Girl Dahlias does not accept orders via mail or telephone. We only accept orders via our Online Store at citygirldahlias.com.

City Girl Dahlias reserves the right to refuse service to any customer anytime.